Restore Performance LLC provides specialized professional services for musicians experiencing pain, injury, or physical limitations affecting their ability to perform.

Services draw upon expertise in occupational therapy, certified hand therapy, upper-extremity rehabilitation, ergonomics, and professional musical performance.

Our approach considers the physical demands of advanced musicianship, including strength, dexterity, coordination, endurance, repetition, and instrument-specific movement.

Services may include individualized assessment, education, performance-related movement analysis, ergonomic recommendations, therapeutic exercise, and return-to-performance planning.

Who These Services Are For

Our virtual services are designed primarily for professional and advanced musicians who:

• Are returning to playing following an injury.

• Experience performance-related pain or physical limitations.

• Need guidance progressing toward the technical demands of their instrument.

• Want to improve playing tolerance, strength, dexterity, or endurance.

• Would benefit from individualized recommendations addressing instrument-specific physical demands.

Limitations

Virtual services are not appropriate for every condition. They are not intended to replace immediate postoperative rehabilitation, emergency medical services, or hands-on treatment when in-person care is necessary.

Recommendations are based on the information available during the assessment and may change as additional information becomes available.

Services do not guarantee complete symptom resolution, a specific recovery timeline, or return to a particular performance level.

Restore Performance may recommend additional medical evaluation, local rehabilitation services, or other professional care when appropriate.

Initial Performance Assessment

Duration: 90 minutes
Fee: $297
Format: Individual video appointment

The Initial Performance Assessment examines the musician's symptoms, injury history, previous treatments, performance demands, and goals.

Whenever appropriate, the assessment includes observation of instrument-specific movements, playing technique, ergonomics, and physical performance demands.

Clients should have their instrument available during the appointment.

The assessment is intended to identify relevant performance challenges and establish an individualized plan for returning to playing.

Individual Follow-Up Appointments

Duration: 60 minutes
Fee: $197
Format: Individual video appointment

Follow-up appointments are available to established clients and provide opportunities to review progress, evaluate ongoing concerns, and modify the return-to-performance plan.

Sessions may include progression of therapeutic activities, movement analysis, ergonomic recommendations, and adjustments to playing duration, intensity, and physical demands.

Clients should have their instrument available when appropriate.

Return to Performance Program

Program Fee: $1,097

The Return to Performance Program includes six individual virtual appointments:

• One 90-minute Initial Performance Assessment.

• Five 60-minute follow-up appointments.

The program provides a structured approach to progressing toward the physical demands of professional musicianship.

The package price represents a $185 savings compared with purchasing all six appointments individually.

Return to Performance Upgrade

Upgrade Fee: $800

Clients who have purchased and completed an Initial Performance Assessment may upgrade to the Return to Performance Program.

The upgrade includes five 60-minute follow-up appointments.

The original $297 assessment payment is recognized as the first component of the program.

Total combined investment: $1,097

The upgrade does not include an additional initial assessment.

Program Scheduling

Appointments are scheduled individually according to availability.

Purchase of a program does not guarantee particular appointment dates or times.

Clients are encouraged to schedule their appointments in advance to maintain continuity and support progression toward their performance goals.

Both programs are intended to be completed within one year of purchase, subject to Section 8.

Appointments are scheduled through our designated online scheduling platform.

Clients receive confirmation of their appointment and instructions for joining the virtual session.

Appointment availability is limited and may vary.

Clients are responsible for confirming the correct appointment time in their location.

Payment Requirements

Restore Performance LLC operates on a self-pay basis and does not bill insurance companies directly.

Payment is required at the time of booking or purchasing an appointment package unless a separate payment arrangement has been established in writing.

Payments are processed through an authorized third-party payment processor.

Clients purchasing packages may schedule eligible appointments using the booking code provided after purchase.

Clients are responsible for understanding their insurance benefits and determining whether they may independently seek reimbursement. Restore Performance LLC does not guarantee insurance reimbursement.

Prices are disclosed before purchase. Changes in published prices do not retroactively change the amount paid for an existing appointment or package.

Restore Performance LLC requires at least 48 hours' notice to cancel or reschedule an appointment without forfeiting the prepaid appointment value.

This policy applies to individual appointments and appointments purchased through the Return to Performance Program or Upgrade.

Cancellations at Least 48 Hours in Advance

Clients who cancel at least 48 hours before their scheduled appointment may choose between:

• A refund: Receive a refund of the applicable prepaid appointment value.

• Rescheduling credit: Retain the appointment's prepaid value toward another eligible appointment.

For package appointments, a timely cancellation restores the appointment to the client's remaining package balance.

If the client chooses to discontinue the program, eligible unused appointments are refunded according to Section 7.

Cancellations Less Than 48 Hours in Advance

Appointments canceled less than 48 hours before the scheduled start time are nonrefundable.

The prepaid appointment value is forfeited and cannot be transferred to another appointment.

For package appointments, the canceled visit is deducted from the remaining package balance.

Requests to reschedule within the 48-hour period are subject to the same policy.

No additional cancellation fee is charged.

Missed Appointments

An appointment is considered missed when the client does not attend and has not canceled or rescheduled within the required 48-hour notice period.

Missed appointments are nonrefundable.

For package appointments, the missed visit is deducted from the remaining package balance.

No separate missed-appointment fee is charged.

Cancellations by Restore Performance

If Restore Performance must cancel an appointment, the client will be offered a rescheduled appointment or a refund of the applicable prepaid appointment value.

Clients will not forfeit prepaid appointments when Restore Performance is unable to provide the scheduled service.

Exceptions to cancellation and missed-appointment policies may be granted at Restore Performance's discretion or when required by applicable law.

Repeated missed appointments may result in restrictions on future scheduling or discontinuation of services, consistent with applicable professional obligations.

Late Arrival

Appointments begin at the scheduled time.

Clients who arrive late may participate in the remaining appointment time, provided the appointment can still be conducted appropriately.

Appointments cannot automatically be extended beyond their scheduled ending time.

If insufficient time remains to conduct a meaningful session, the appointment may be considered missed and handled according to Section 5.

Clients experiencing unexpected delays should contact Restore Performance as soon as possible.

Technical Difficulties

Virtual appointments depend on functioning internet connections, compatible devices, and video-conferencing software.

If technical difficulties interrupt an appointment, Restore Performance and the client will attempt to reconnect or determine whether the remaining session can proceed.

If technical problems prevent a meaningful appointment, the circumstances will be reviewed to determine whether rescheduling, a refund, or an appointment credit is appropriate.

When a technical problem originates from Restore Performance's systems or prevents Restore Performance from providing the service, the client will be offered a refund or rescheduled appointment without penalty.

Technical problems outside either party's reasonable control will be reviewed individually.

Restore Performance LLC provides proportional refunds for eligible unused appointments purchased through the Return to Performance Program or Return to Performance Upgrade.

The full $1,097 program is allocated as follows:

Appointment

Allocated Value

Initial Performance Assessment $297

Follow-up 1 $160

Follow-up 2 $160

Follow-up 3 $160

Follow-up 4 $160

Follow-up 5 $160

Total $1,097

Completed appointments retain their assigned value.

Appointments canceled with at least 48 hours' notice remain eligible for a refund or rescheduling credit.

Appointments canceled with less than 48 hours' notice, or missed without adequate notice, are considered used and are not eligible for a refund or replacement credit, except where required by law or otherwise approved by Restore Performance.

Refund Examples

Two unused follow-ups: A client completes the initial assessment and three follow-ups. The remaining two appointments are eligible for a $320 refund.

Upgrade package: A client purchases the $800 upgrade, completes three follow-ups, and requests a refund for the remaining two. The refund is $320.

Discontinuing after the initial assessment: A client purchases the full $1,097 program but decides not to continue after completing the assessment. If no follow-ups have been forfeited, the remaining five appointments are eligible for an $800 refund.

Refund Processing

Refund requests should be submitted directly to Restore Performance LLC.

Refund amounts are determined by reviewing completed appointments, eligible unused appointments, and appointments forfeited under the cancellation policy.

Approved refunds will ordinarily be returned through the original payment method when supported by the payment processor.

Processing times depend on the payment provider and financial institution.

Nothing in this policy limits additional refund rights established by applicable law.

The Return to Performance Program and Return to Performance Upgrade are designed to be completed within one year (365 days) of the applicable package purchase date.

Clients are encouraged to schedule all included appointments promptly to maintain continuity of care and complete the program within this period.

After one year, unscheduled appointments may require administrative review before additional bookings are accepted.

Any unused prepaid value will be honored, refunded, or otherwise handled as required by applicable law.

The intended one-year program duration does not eliminate any rights protecting prepaid services or credits.

Extensions may be granted when appropriate.

Restore Performance LLC provides eligible services through live video appointments.

Telehealth allows clients and clinicians to communicate and participate in certain professional services without being physically present in the same location.

Nature of Virtual Services

During a virtual appointment, the clinician may discuss symptoms, review relevant history, observe movement, assess functional performance, and provide individualized recommendations within the scope of services authorized for that client.

Clients acknowledge that virtual assessment differs from an in-person examination.

Some clinical findings require physical examination, specialized testing, or hands-on assessment that cannot be adequately performed through video.

When necessary, Restore Performance will recommend in-person assessment or additional professional services.

Potential Benefits

Potential benefits include improved access to specialized expertise, reduced travel requirements, and the ability to assess instrument-specific performance in the client's usual playing environment.

Potential Limitations and Risks

Potential limitations include:

• Inability to perform certain hands-on examinations or treatments.

• Restrictions in the accuracy of video-based observation.

• Technical interruptions.

• Privacy and information-security risks associated with electronic communication.

• Need for additional clinical assessment or local professional services.

No particular clinical outcome or return-to-performance timeline can be guaranteed.

Client Participation

Clients agree to provide accurate information relevant to the assessment and to communicate changes in symptoms, function, or circumstances that may affect the appropriateness of virtual services.

Clients should participate from a reasonably private environment with adequate lighting, a stable internet connection, and sufficient space to perform appropriate movements.

Their instrument should be available when requested.

Clients may ask questions about recommendations and may decline or discontinue a proposed intervention.

Privacy and Confidentiality

Restore Performance uses designated communication and documentation systems intended to support appropriate privacy and confidentiality.

Clients are encouraged to use private, secure internet connections and avoid participating in appointments from public locations.

Neither party will record a session without appropriate prior agreement and authorization.

Clinical information will be managed according to applicable privacy and professional requirements.

Other Participants

Clients may request that an authorized individual participate in their appointment.

The presence of additional individuals should be disclosed and agreed upon before participation.

Restore Performance will also disclose the presence of any additional personnel involved in providing the service.

Withdrawal of Consent

Clients may ask questions about telehealth services at any point.

Clients may withdraw consent to participate in telehealth services.

Withdrawing consent does not eliminate financial obligations for services already provided. Unused prepaid appointments remain subject to applicable cancellation and refund policies.

Restore Performance may recommend discontinuing telehealth when remote services are no longer clinically appropriate.

Client Location & International Services

Restore Performance LLC provides services within the professional and legal requirements applicable to the client and clinician.

The availability of individualized clinical services may depend on the client's physical location at the time of the appointment.

Clients are responsible for accurately identifying their physical location and notifying Restore Performance if that location changes.

Before providing services, Restore Performance will determine whether the proposed service is appropriate and authorized in the relevant jurisdiction.

If clinical services cannot be provided lawfully or appropriately, Restore Performance may recommend an alternative service or local provider.

When a purchased service cannot be provided because applicable practice requirements prohibit it, fees for services not delivered will be refunded according to applicable law and the circumstances of the purchase.

Emergency & Urgent Medical Situations

Restore Performance's virtual services are not intended to provide emergency or urgent medical care.

Clients experiencing a medical emergency should contact the emergency services available in their current location.

In the United States, this generally means calling 911.

International clients should use the emergency telephone number and healthcare resources available in their country.

Restore Performance may request an emergency contact and the client's physical location when appropriate for safe service delivery.

If an emergency arises during a virtual appointment, the clinician may recommend immediate local medical care or take other actions permitted or required by applicable law.

Professional Relationship

An individualized professional relationship is established through the applicable service agreement, informed-consent process, and initiation of professional services.

Purchasing educational materials, reading website content, or submitting a general inquiry does not independently establish a clinician-patient relationship.

Clinical Documentation

Where clinical services are provided, Restore Performance maintains records according to applicable professional and legal requirements.

Clients may request access to records according to applicable law and professional standards.

General website policies do not override professional obligations concerning confidentiality, documentation, referrals, or continuity of care.

Questions & Concerns

Clients are encouraged to discuss questions about services, scheduling, recommendations, payment, or policies directly with Restore Performance LLC.

Concerns about clinical services will be reviewed according to applicable professional standards and legal requirements.

Nothing in these policies restricts a client's right to contact an appropriate professional licensing authority, seek legal advice, or exercise rights protected by law.

Restore Performance LLC and Hand Therapy Learning Lab support professional education through lectures, workshops, courses, publications, and other educational activities.

Clinical experiences and case examples may be used to illustrate assessment findings, clinical reasoning, treatment approaches, rehabilitation strategies, and professional decision-making.

Protection of Client Privacy

Client confidentiality is maintained in accordance with applicable professional and privacy requirements.

Clinical cases may be presented using appropriately de-identified information when permitted by law. Identifying details are removed or modified to protect client privacy.

Permission to Use Identifiable Information

When educational materials include identifiable client information, photographs, video recordings, audio recordings, or other potentially identifying details, Restore Performance LLC will obtain appropriate written authorization before using or disclosing those materials.

Clients will be informed of the specific materials requested, their intended educational use, and the audiences or platforms where they may be presented.

Voluntary Participation

Permission to use identifiable clinical information for educational purposes is entirely voluntary.

Declining permission will not affect access to services, the quality of care provided, or the professional relationship.

Clients may revoke authorization in writing, subject to applicable law. Revocation will prevent future uses covered by the authorization, but materials already disclosed or distributed may not be fully retrievable.

Restore Performance LLC will not record clinical appointments for educational purposes without appropriate prior authorization.

Authorization for identifiable educational case use is obtained separately from clinical consent and is not required to receive services.

Restore Performance LLC
Website: restoreperformance.org
Email: hello@restperform.org